Welcome to Icon Internet, the UK’s number one Web & Internet Services Provider.
Our new customer super site is currently being updated to bring you the most value for money on all services for your home and business with our true focus being geared towards providing world class customer care and after-sales support.
Icon Internet are proud to be able to offer you a choice of services that includes all major Web, Internet and IT Support services, in addition to other exciting products such as Broadband, Super Fast Internet & Calls packages plus lots more!
Keep returning to us in the coming weeks to see what’s changed and to witness the amazing new developments that keep us top of the customers choice for digital, creative and internet services.
Some of our existing customers…
Here’s The Legal Bit
Terms & Conditions
The Customer accepts and is bound by the following terms upon the placing of any order or upgrade with Icon Internet:
Clause 1 – Definition and Reference
These Terms and Conditions and all documents incorporated by reference herein.
Charges payable by the Customer to Icon Internet after the Commencement Date for: (i) any additional Services that the Customer orders, (ii) Third Party Software that Icon Internet supplies to the Customer upon request, or (iii) for applicable Bandwidth Surcharge Costs.
Bandwidth Surcharge Costs
An extra charge payable by the Customer to Icon Internet for additional data transfer volume over and above the present limit for the applicable Services used by the Customer, and as published on the Website.
A day which is not a Saturday or Sunday or public or bank holiday in England and Wales.
Payment for Services ordered, inclusive of any Set-up Fees that may apply, due from the Customer to Icon Internet under this Agreement, and as set out on the Website or at the time of the Order and in the Service Confirmation.
The date of receipt by the Customer of a Service Confirmation confirming Icon Internet’s acceptance of the Order.
The first twelve (12) calendar months of the supply of Services to the Customer starting from the Commencement Date.
Any computer software on any computer or digital media that destroys, corrupts, alters, damages Data Material, for example worms, trojan horses, parasite virus, bomb virus, boot virus, program virus, multipartite virus, stealth virus, polymorphic virus, macros virus, sub seven or any other types of virus as defined by the computer community world-wide from time to time.
All information which the Parties consider confidential and/or proprietary and which the Party receiving the information acquires including, but not limited to: tangible, intangible, oral, visual, electronic, present, or future information howsoever and whomsoever acquired. This includes (without limitation) information acquired by post, fax, e-mail, by text message (SMS) or by visual inspection during any tours or visit of Icon Internet’s facilities or premises, such information to include, without limitation:
- trade secrets (whether or not subject to or protected by copyright, patent, trademark (registered or unregistered);
- financial information, including but not limited to pricing;
- technical information, including but not limited to research, development, procedures, algorithms, data, designs, and know-how; and
- Business information, including but not limited to operations, planning, marketing interests, and products.
Customer Care Team, Icon Internet, 29 Wood View, Barnsley, South Yorkshire, S70 5TT.
Any credit card or debit card issued by financial institutions which is acceptable to Icon Internet and includes (without limitation), MasterCard, Maestro, Visa Debit and Visa cards.
The Person, Persons or business entity requesting the Services under this Agreement.
A brand of Icon Creative, Digital & Internet Services Limited, registered in England & Wales (Company No. 09046678), whose registered office is at 29 Wood View, Barnsley, South Yorkshire, S70 5TT.
Distinct pieces of machine readable information which can be in the form of images, text (on websites and e-mail), software, collection of software codes and scripts, and any other machine readable information used in connection with the Services by the Customer or as supplied by Icon Internet.
Force Majeure Event
An event or circumstance beyond the reasonable control of that Party, including (without limitation) any act of God, inclement weather, failure or shortage of power supplies, flood, drought, lightening or fire, strike, lock-out or trade dispute or labour disturbance, the act or omission of government, highway authorities or any telecommunications carrier, operator or administrator or other competent authority, the act or omission of any ISP, war, military operations, acts of terrorism or riot, delay in manufacture, production or supply by Third Parties of equipment or services.
The period for which the Customer has paid for Services based on the Payment Frequency selected by the Customer.
Intellectual Property Rights
Any registered or unregistered intellectual property rights located or situated in any part of the world, including but not limited to trade secrets, trademarks, service marks, trade names, goodwill, patents, design rights, copyrights, database rights, topographical rights, know-how, moral rights, rights in inventions and ideas and rights to confidence together with any right to apply for any such intellectual property rights and the benefit of any applications for any such intellectual property rights.
Money Back Guarantee
A commitment by Icon Internet to reimburse sums paid by the Customer in accordance with Clause 8 of this Agreement.
Money Back Guarantee Period
The period during which a valid claim for a Money Back Guarantee can be made by a Customer, as stated on the Website at the time of the Customer’s Order.
The official organisation or accredited registrars responsible for the registration and maintenance of domain names within TLD specific zones: Nominet for all .uk domains (http://www.nominet.org.uk.); ICANN for .com, .net, .org, .info, .name, .biz, (http://www.icann.org/); EURID for .eu (http://www.eurid.eu/); CentralNIC for .uk.com, .gb.com, .cc .tv (http://www.centralnic.uk.com/).
Icon Internet’s servers, computers, storage devices and media, or any other equipment it so uses on its networked LAN or WAN for providing Services to the Customer.
A request made by the Customer to Icon Internet for Services to be supplied subject to this Agreement.
Payments for Services rendered owed by the Customer to Icon Internet and which remain unpaid by the Customer.
Party / Parties
Icon Internet and/or the Customer.
The frequency of payment by the Customer to Icon Internet for Services rendered by Icon Internet to the Customer, as selected by the Customer: typically monthly, quarterly, half yearly, or yearly in advance.
A service confirmation sent by Icon Internet to the Customer acknowledging the Customer’s Order, and which may be submitted to the Customer via e-mail, or postal letter, or any other form that is in effect at the time of Order.
The period between the Commencement Date and the date upon which this Agreement is terminated in accordance with the provisions of this Agreement.
The provision of services related to internet connectivity, co-location, dedicated-server and virtual private server, shared virtual web and e-mail hosting, domain registration and any other hosting and non-hosting products and services that Icon Internet may offer to the Customer from time to time.
Support Operational Hours
The operational hours under which Icon Internet’s support staff are available to the Customer to provide support and which are available at the following web site address: http://www.Icon Internet.co.uk/support/.
Third Party Software
All software that is identified by Icon Internet as belonging to a Third Party.
A Person who is not a party to this Agreement.
Value Added Tax, currently at twenty percent (20%).
Icon Internet’s main web site located at: http://www.iconinternet.co.uk/
1.2 Interpretations and Reference
In this Agreement words denoting the singular include the plural and vice versa and words denoting any gender include all genders.
The words “include”, “included”, “includes”, and “including” are to be construed without limitation.
The headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.
“Clauses” are referenced to clauses to this Agreement.
“Persons” include a reference to person, individual, corporate, unincorporated association or partnership, firm, State or Agency of the State or any undertaking whether or not having separate legal personality and irrespective of the jurisdiction in or under the law of which it was incorporated or exists.
References to a statute, statutory instrument, regulation, order or licence is a reference to that statute, statutory instrument, regulation, order or licence as substituted, varied or re-enacted from time to time, unless the context otherwise requires.
2 General Terms and Conditions
The terms of this Agreement do not affect the Customer’s statutory rights under applicable consumer protection legislation (where the Customer deals as consumer), as amended from time to time, including the:
The Supply of Goods and Services Act 1982;
Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1999; and
The Consumer Protection (Distance Selling) Regulations 2000.
Any failure or delay to enforce a provision of this Agreement shall not constitute a waiver thereof or of any other provision.
The Clauses within this Agreement shall apply and be incorporated into any Agreement between the Customer and Icon Internet relating to the supply of Services ordered by the Customer. This Agreement is not an offer to provide the Services, rather it is a statement of the terms under which the Services ordered by the Customer from Icon Internet will be supplied to the Customer by Icon Internet. The Agreement shall apply to all Customers with no variation or addition by the Customer unless first agreed in writing in advance with Icon Internet.
This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof, and supersedes any prior oral or written agreements, and all contemporaneous oral communications.
The Customer acknowledges that the Customer has relevant experience and knowledge of the internet, its function, the various Third Party Software used for the internet, and the Services provided by Icon Internet in connection with this Agreement and that Icon Internet has no obligation to:
train the Customer to use any of the Services supplied by Icon Internet;
treat, validate, manipulate, handle or change any Data Material which the Customer is using or intending on using with the Services supplied by Icon Internet; nor
scrutinise, nor determine the suitability, usability, legality, or erroneous nature of such Data Material.
The Services provided by Icon Internet under this Agreement are delivered on the internet and, as such, the Customer acknowledges that, due to the nature of the internet and any services supplied on it, these Services are neither guaranteed to be uninterrupted nor error-free.
Icon Internet shall use reasonable care and skill in providing the Services to the Customer and the Customer acknowledges that the Services shall be subject to: (i) routine maintenance from time to time, and (ii) emergency maintenance when it necessitates in order to ensure consistent high performance of the Services for the Customer.
Without prejudice to Icon Internet’s other rights and remedies, Icon Internet shall not be liable for any failure to provide any Services to the Customer as a result of any breach of this Agreement by the Customer, or the Customer’s employees, agents, affiliates, or sub-contractors.
To the fullest extent permitted by law, and unless stated within this Agreement, Icon Internet gives no warranty or representation, express nor implied, that the Services supplied shall: (i) meet the Customer’s requirements or needs; nor (ii) be timely, accurate, complete, secure, error-free or provided on an uninterrupted basis. The Customer acknowledges that it has taken independent advice and is acquiring the Services from Icon Internet on an “as is” and “as available” basis.
To the extent permitted by law, Icon Internet shall not be liable to the Customer unless stated otherwise in this Agreement and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise to the Customer.
Links to, content from and other value-added products from Third Party websites are provided by Icon Internet on its Website solely for the Customer’s convenience or to enhance the Services supplied by Icon Internet. If the Customer uses such links or products, the Customer is leaving the Website. Icon Internet does not review all of these Third Party websites and does not control and is not responsible for these websites, their content or availability. Icon Internet does not make any representations about such Third Party websites, or any material found on such Third Party websites, or any results that may be obtained from using them. If the Customer decides to access any of the Third Party websites linked to the Website, the Customer does so entirely at its own risk.
3 Supply of Services
This Agreement is concluded when the Customer places an Order for Services with Icon Internet and makes payment for such Services on the Website and the minimum specified term of service for each product is twenty-four (24) months from the date of order. All orders are accepted once customer has acknowledged our terms and conditions via our checkout page or verbally with an advisor on the phone or via live chat.
The Customer’s Services shall be activated upon the date when the Service Confirmation is sent by Icon Internet to the Customer.
Icon Internet shall supply the Services to the Customer in accordance with this Agreement, as soon as it is reasonably practicable and with all reasonable endeavours to do so in a timely manner. Icon Internet shall not be liable to the Customer should it fail to meet any timescale expectation of the Customer.
Icon Internet shall inform the Customer of any delays to the Services as soon as it is reasonably practicable and shall provide the Customer with the possibility of a full refund of any Charges already paid by the Customer for Services rendered where it is unable to deliver the Services within thirty (30) days from the Commencement Date, subject to the discretion of Icon Internet.
Icon Internet shall not supply any Services which are not published on the Website or without prior written confirmation from Icon Internet to the Customer, and shall not be liable for any losses the Customer may suffer as a result.
Icon Internet may, at the time of the Customer’s Order, or from time to time and at short notice, modify, substitute, update, or change any part of its Services, including software and equipment, to the Customer as long as this does not materially affect the performance of such Services and shall use reasonable endeavours to give the Customer advance notice when reasonably practicable to do so.
Services from Icon Internet are supplied for the initial Hosting Period requested in the Order, hereafter this Agreement may be renewed for further Hosting Periods, as explained in Clause 4.3 below.
This Agreement terminates when the Customer ceases payment for Services for any Hosting Period from Icon Internet, or otherwise in accordance with the Termination provisions at Clause 17 of this Agreement.
4 Charges and Payment Terms
All Charges quoted are exclusive of VAT unless otherwise stated.
Charges and Additional Charges for all Services are payable in full and in advance.
All services will renew until cancelled by the customer. Icon Internet.co.uk will email a renewal reminder to the customer email address associated with the account, prior to renewal of services. For annual services, including domain name renewal, the first renewal reminder email will be sent out 30 days prior to the payment due date, followed by a further reminder at 15 days prior to the payment due date. The customer is responsible for cancelling the service prior to renewal if the service is no longer required, as no refund can be given once a renewal has occurred. Customers must notify Icon Internet.co.uk at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by the customer before the account is cancelled. The customer is responsible for ensuring up-to-date contact and payment details are stored in their Icon Internet.co.uk account. Where customers fail to renew a domain name, note that seven days after a domain name expires, the nameservers will change and all services associated with that domain will cease to function until a renewal has been processed.
Upon receipt of a renewal the customer will be sent a VAT receipt from Icon Internet.co.uk summarising charges paid and services due under this agreement for the next Hosting Period.
Icon Internet shall not offer credit facilities to Customers for any Services supplied.
The Customer shall be responsible for any and all expenses incurred by Icon Internet in addition to any Outstanding Charges and shall pay interest on them (before and after judgement) at an annual rate of 5% above the base lending rate of Barclays Bank plc calculated Icon Internet until payment is made in full.
Icon Internet shall only accept payment of any Charges or Additional Charges by the Customer by a valid Credit or Debit card or any other payment method as specified on the Website from time to time.
The Customer acknowledges that the Charges or Additional Charges are exclusive of any telecommunication charges, including connectivity to the Internet. All telecommunication charges incurred by the Customer in connection with the use of the Services remain solely at all times the responsibility of the Customer. Icon Internet does not accept liability or responsibility for any such charges.
5 Customer’s Obligations
The Customer warrants that he/she shall:
be responsible for keeping a frequent and secure offsite back-up copy of all their Data Material used with Icon Internet’s Services, in addition to any back-up services provided by Icon Internet;
ensure that all passwords and login details for any Services received from Icon Internet are kept securely and confidential, and if the Customer becomes aware of any unauthorised use or access of any Services, to promptly notify Icon Internet in addition to changing any passwords to the relevant Services, if possible, and as soon as is practicable;
Ensure that any Data Material used in conjunction with any Services are regularly: (i) tested for Computer Viruses; or (ii) updated with any security patches or any other patches to its Data Materials when necessary.
Be liable for any damages or costs that may arise as a result of the Customer’s breach of this Agreement;
diligently and regularly monitor its bandwidth usage to ensure that it is not breaching the bandwidth restrictions on certain Services that Icon Internet supplies, and shall be responsible for paying for any Bandwidth Surcharge Costs that may be levied in the event of breaching any such restrictions;
ensure that the Customer’s information provided to Icon Internet and that Icon Internet holds securely on its records are always up-to-date and shall promptly notify Icon Internet in the event of any changes, in particular, as regards any changes to the Customer’s full contact address, contact telephone numbers, contact email addresses, billing details such as credit cards or banking details for account maintenance purposes;
obtain any insurance that may be required for the provision of Services and supply a copy of the relevant insurance confirmation certificate, as requested by Icon Internet;
use Icon Internet’s Services for legitimate and lawful purposes only;
allow Icon Internet access to the Customer’s Data Material to check for any infringements of the Customer’s obligations under this Agreement, and, when the situation necessitates, to remove or disable any such infringements from time to time;
allow Icon Internet access to the Customer’s Data Material where such Data Material is disrupting the Network Infrastructure or the Services provided to the Customer and/or other customers of Icon Internet, in order to remedy the situation, for example, by removing or disabling such Data Material;
act responsibly and not bring Icon Internet into disrepute;
ensure that it complies at all times with all relevant laws and obligations, including but not limited to the Data Protection Act 1998 and any applicable licence requirements under the Communications Act 2003, and all related laws in any territory in which the Customer is situated or in which the Customer’s website may be accessed or made available. Icon Internet shall have no liability under this Agreement for failure to comply with its obligations in any case where the Customer does not comply with any such relevant laws or obligations;
indemnify Icon Internet, its officers, partners, employees and agents, without prejudice to any other rights Icon Internet enjoys, against all claims, losses, liabilities, expenses, fines and penalties of whatsoever the nature may be, that are incurred, levied, presented or imposed by any relevant authority, regulatory body, individual, court of law or party as a result of a breach by the Customer of this Agreement;
indemnify Icon Internet, its officers, partners, employees and agents, without prejudice to any other rights Icon Internet enjoys, against all loss of revenue or value, business profits, indirect or consequential loss, costs and expenses arising from any failure by the Customer in using the Services, howsoever arising and in accordance with this Agreement.
actively and regularly manage their SPAM mail folder, the mail folder where Icon Internet’s anti-spam software filters off any unsolicited commercial email and to ensure that the customer deletes frequently any emails that resides in this folder or move wanted mail to their inbox for back up. Icon Internet reserves the right to delete automatically, and without notice, any emails inside a Customer’s SPAM mailbox that is older than a month or if large volumes of SPAM mail received by the Customer is causing disruption to Icon Internet Network Infrastructure.
6 Acceptable Use Policy
The Customer further warrants that he/she shall not:
send, receive, download, post or otherwise use excessively large volumes of Data Material, which may disrupt the Network Infrastructure and Services provided to the Customer and to other Customers to which Icon Internet may supply Services, including, without limitation, common gateway interface (“cgi”) scripts utilising excessive amounts of the computer central processing unit (“cpu”) and hard-disk read/write functions;
send unsolicited (spam), offensive, indecent or abusive e-mails;
send e-mails for the purpose of committing fraud, phishing, or with the intention of committing a criminal offence;
use the Services in any manner to publish, link, or display unlawful material (as defined by English law and publication regulations or as defined by the laws and regulations of the Customer’s location, situated or resident) and any other material that are pornographic, malicious, abusive, or which encourage acts of violence or terrorism, slander, defamation, or which are in breach of Icon Internet or any Third Party’s Intellectual Property Rights, or which aid the distribution of Computer Viruses or warez;
send, transmit, make available, copy, retransmit, broadcast or publish (whether directly or indirectly) in whatever form any Data Material or other data, information or contractual rights, material or statement which infringes the Intellectual Property Rights or contractual or statutory rights of any Person or legal entity or the laws or statutory regulations relating to defamation, contempt, blasphemy, infringement of privacy or personal data rights and any equivalent or related laws in any territory in which they are or may be accessed or made available;
7 Domain Name Registration and Domain Name Disputes
The Customer acknowledges that, whilst Icon Internet shall use its reasonable endeavours to successfully register the requested domain name(s) on behalf of the Customer, Icon Internet shall not be obliged to accept any request to register or continue to process any registration of a domain name.
The Customer agrees that the domain name(s) requested for registration by Icon Internet or any other domain name which the Customer uses in association with any Services provided by Icon Internet shall not infringe any Third party rights or Intellectual Property Rights.
The Customer shall, at all times when using Services provided by Icon Internet, abide by all the terms and conditions of the respective Naming Authority.
Icon Internet does not accept any responsibility nor does it make any warranty that the domain name(s) requested for registration by the Customer through Icon Internet shall be accepted by the respective Naming Authority nor available for registration by the Customer or any other Persons for whatever reason and Icon Internet shall not be liable whatsoever for any costs that the Customer may incur if the request for the registration of such domain name(s) is unsuccessful.
Icon Internet’s obligations in relation to domain name registration shall be limited to forwarding the application to the relevant Naming Authority, providing reasonable administration services in relation to the application and notifying the Customer of the result of the application within a reasonable period after receipt by Icon Internet of the result of the application from the relevant Naming Authority.
Icon Internet shall not accept responsibility for any liability to any Third Party as a result of the requested registration of a domain name(s) by the Customer, or any other domain name(s) used in conjunction with any Services by the Customer, where such use or registration is in breach of any Third Party’s Intellectual Property Rights.
Icon Internet reserves the right, at its sole discretion, to suspend, postpone or cancel any request to register a domain name(s) in the event that:
The Customer has materially breached this Agreement or where Icon Internet believes that it is the Customers intention to breach this Agreement; or
There are Outstanding Charges.
The Customer acknowledges that, should any disputes arise out of the registration of any domain name(s), Icon Internet is acting under instruction by the Customer and therefore the Customer shall resolve any disputes in accordance with the respective Naming Authority’s dispute resolution policies:
Nominet – http://www.nominet.org.uk/disputes/ – for all .uk domains;
ICANN – http://www.icann.org/udrp/ – for .com, .net .org, .info, .biz, .name, .tv, and .cc; and
Central NIC – http://www.centralnic.com/support/dispute – .uk.com, .uk.net, .gb.com, .gb.net, .de.com, .us.com, .eu.com.
MOBI domains – http://www.icann.org/udrp/udrp.htm
Icon Internet reserves the right to transfer domain names to alternative registrars as and when appropriate for business reasons. Where this is done, domains will regrettably be locked to further transfers for 60 days – however, this will not affect the normal functions of the domain name, DNS or associated services.
8 Money Back Guarantee
Icon Internet shall provide the Customer with a Money Back Guarantee on certain Services, in compliance with Distance Selling Regulations, in order to ensure Customer satisfaction. Icon Internet shall not accept claims that fall outside the Money Back Guarantee Period, nor on products for which no Money Back Guarantee Period is offered.
Where offered, the Money Back Guarantee is limited to the cost of hosting and does not include costs incurred for any domain name(s), Premium Domains or Domain Credits registered for the Customer nor any Helping Hand Service or Custom Work Order taken out during the Money Back Guarantee Period, nor any excess Bandwidth Surcharge Costs that may have been incurred during the Money Back Guarantee Period.
Save in respect of the Money Back Guarantee and the cancellation rights set out in Clause 13, Customers are not entitled to a refund, whether pro rata or otherwise, if they cancel this Agreement prior to the end of any Hosting Period.
9 Confidential Information
All Confidential Information of either Party disclosed to or discovered by the other Party as a result of the provision of the Services shall be regarded as disclosed in confidence and shall only be used in connection with the performance of the Parties’ obligations under the Agreement. The Confidential Information shall not be passed on to Third Party and/or in any way be made use of at any time either during or after the termination of this Agreement, save with the prior written consent of the Party concerned or where the Confidential Information has already entered the public domain (otherwise than through the unauthorised disclosure by the other Party).
10 IP Address
The Customer has no right, title or interest in the IP address allocated to the Customer by Icon Internet, and any IP address so allocated is allocated as part of the Services and is not portable or otherwise transferable by the Customer in any manner whatsoever.
If an IP address is renumbered or reallocated by Icon Internet, Icon Internet shall use reasonable endeavours to avoid any disruption to the Customer.
The Customer shall have no right, title or interest to the IP address upon termination of this Agreement, and the acquisition by the Customer of a new IP address for the website following termination of this Agreement shall be the exclusive responsibility of the Customer.
11 Intellectual Property Rights
All Intellectual Property Rights relating to the Services provided by Icon Internet are and shall remain vested in Icon Internet at all times for the Service Period and shall continue after the termination of this Agreement.
Nothing contained in this Agreement shall be construed as conferring upon the Customer any license or right, by implication, estoppel or otherwise, under copyright or any other Intellectual Property Rights.
Nothing in this Agreement shall exclude or restrict Icon Internet for liability in respect of the death or personal injury or fraud resulting from the negligence of Icon Internet, its employees or agents.
The Customer agrees and acknowledges that it is fully responsible for complying with any applicable local laws when accessing the Services supplied by Icon Internet, irrespective of the location or country from which the connection to the Services originates.
Icon Internet has the right to pursue its Customer for any Outstanding Charges or in the event of insolvency, or the passing of a resolution for the winding up of the Customer. Icon Internet reserves the right to pursue the receiver, liquidator, manager, administrator or administrative receiver appointed to handle all or parts of the assets of the Customer.
Icon Internet’s maximum liability for any claim against Icon Internet by the Customer under this Agreement, is limited to the total Charges and Additional Charges paid by the Customer for the specific Services related to the claim in the preceding twelve (12) months commencing from the date of the claim (excluding VAT and out of pocket expenses).
13 Cancellation Rights
Any Customer buying as a consumer has the unreserved right to cancel this Agreement at no cost and without any reason within seven (7) days from the date of receipt of the Service Confirmation.
The Customer may exercise the right of cancellation by notifying Icon Internet in writing by post, by fax or by telephone, in accordance with Clause 19.
The Customer agrees that the Customer shall no longer have this cancellation right once Icon Internet has commenced provision of the Services.
14 Data Protection
All information, mail messages and other data stored on Icon Internet’s computer system shall be treated as private and solely the property of the Customer at all times and shall not be duplicated, copied, reproduced or viewed publicly in any way except with express or implied permission of the Customer and/or for the purpose of the Customer’s back-up services and/or providing the Customer with the Services and/or for Icon Internet’s own internal purposes such as market research.
Icon Internet expressly points out to the Customer that by entering into this Agreement the Customer acknowledges that once the Customer’s unencrypted Data Material passes on to the internet, it is not secure and is open to unscrupulous use. Icon Internet cannot accept responsibility or liability for any data or information that becomes available by such means against the wishes of the Customer and Icon Internet recommends the use of encryption for the transfer of sensitive data or information.
The Customer accepts that Icon Internet shall put its name on its mailing list for the receipt of product information and other advertising material concerning similar products and services from Icon Internet. Where the Customer is a consumer, the Customer may inform Icon Internet in writing at its Correspondence Address that it does not wish to receive such material, whereupon Icon Internet will remove the Customer from any mailing lists.
The Customer shall address any complaints concerning the provision of the Services to Icon Internet in writing, by post, fax or email, in accordance with Clause 19. In addition, the Customer may email a complaint to Icon Internet at email@example.com.
16 Force Majeure
If Icon Internet suffers from a Force Majeure Event it shall not be deemed to be in breach of this Agreement or otherwise liable to the Customer for any failure or delay in performance or any non-performance of any obligations under this Agreement (and the time for performance shall be extended accordingly).
Icon Internet reserves the right, without any prejudice to any Clauses within this Agreement and any other rights it is entitled to, to terminate this Agreement without any notice upon any of the following events:
any Charges or Additional Charges for Services supplied or any Outstanding Charges remain unpaid for more than ten (10) calendar days;
the Customer is in breach of any of its obligations under Clause 4 and Clause 5 of this Agreement;
the Customer materially breaches this Agreement and fails to remedy the breach within twenty (20) calendar days of receipt by the Customer of written notice from Icon Internet requesting that the breach be remedied, stating the nature of the breach and indicating that failure to remedy the breach may result in the termination of this Agreement
Either Party may at any time terminate any Service by serving the other Party with a written notice signed by a duly authorised representative if:
the other Party shall become bankrupt and subject to a voluntary arrangement under Section 1 of the Insolvency Act 1986 or is unable to pay its debt under Section 123 of the Insolvency Act 1986; or
the other Party has ceased trading or threatens to cease trading.
18 Effects of Termination
All Clauses within this Agreement which continue to have effect after the termination of this Agreement shall continue to be enforceable notwithstanding termination.
Without any prejudice to any Clauses within this Agreement and any other rights to which Icon Internet is entitled, the Customer shall pay all Outstanding Charges, if any, that fall due at the time of the termination of this Agreement.
The Customer shall cease using all Services at termination and Icon Internet reserves the right to prevent access by changing login details to the Services without notice following termination.
Icon Internet reserves the right to erase, remove or delete any Data Material from its Network Infrastructure without notice and without any liability to the Customer following the termination of this Agreement and the Customer shall ensure that it has taken a full back-up copy of its Data Material prior to termination.
Following the termination of this Agreement, Icon Internet reserves the right to cease hosting the Customer’s domain names without notice, whereupon the Customer shall become solely responsible for renewing its domain names with the relevant Naming Authority or through another host provider.
Any notice to be given or made by either Party under or in connection with this Agreement must be in writing and given or made to the Customer at its address stated on the Order, and to Icon Internet at its Correspondence Address or to such other address as either Party may from time to time notify to each other. Every notice, if so addressed, is deemed to have been duly given or made, if delivered by hand, upon delivery at the address of the relevant Party, if sent by pre-paid first-class post, two (2) calendar days after the date of posting and if transmitted by facsimile, at the time of transmission (provided a confirmatory letter is sent by pre-paid first-class post) provided that, where, in accordance with the above provisions, any notice would otherwise be deemed to be given or made on a day which is not a Business Day or after 4.00 p.m. on a Business Day, such notice shall be deemed to be given or made at 9.00 a.m. on the next Business Day. The Parties may additionally serve notice on each other by email to (i) the Customer’s contact email address as stated on the Order, or (ii) in the case of Icon Internet, to the Correspondence Address. In the event of notice by email transmission, emails shall be deemed sent once transmitted from the relevant email server.
20 The E-Commerce Regulations 2002
The following information is provided to Customers in compliance with the provisions of The Electronic Commerce (EC Directive) Regulations 2002, as amended from time to time:
The following are steps to be taken by the Customer to place an Order using the Website. Orders may only be placed in the English language. Orders will be acknowledged by a Service Confirmation within twenty-four (24) hours from placing the Order. In order to place an Order the Customer needs to follow the steps shown on the Website.
The Customer may check to see whether an Order has been placed correctly and, if necessary, correct any errors by logging into Icon Internet’s control panel on the Website and clicking “My Account” then “Invoices” on the menu and following the instructions.
Once an Order has been placed it shall be filled by Icon Internet and shall be accessible to the Customer as soon as is reasonably practicable.
The Website is owned and operated by Icon Creative, Digital & Internet Services Limited, registered in England and Wales under Company number 09046678, whose registered office is at 29 Wood View, Barnsley, South Yorkshire, S70 5TT.
The Customer may contact Icon Internet by calling 0845 466 2100 during the Support Operational Hours, by writing to Icon Internet at its Correspondence Address or by sending an email to Icon Internet at firstname.lastname@example.org.
Icon Internet is registered for VAT purposes under number 154011163.
The Customer shall not assign, transfer, sub-license or sub-contract any obligations, in part or in whole, under this Agreement to any Third Party without obtaining the prior written consent of Icon Internet, such consent not to be unreasonably withheld.
22 Third Party Rights
Nothing in this Agreement shall be taken as granting any rights expressly or impliedly whether contractual or statutory to persons other than Icon Internet and the Customer, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
In the event that any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been set forth herein, and the provisions of this Agreement shall be observed and the obligations herein carried out according to this Agreement’s original terms.
This Agreement, and all disputes and claims arising out of or in connection with it, shall be governed by the laws of England & Wales. The Customer irrevocably and unconditionally agrees with Icon Internet that the English courts shall have exclusive jurisdiction over all such disputes or claims arising hereunder.
Acceptable Use Policy
The Customer warrants that it shall not:
- send or receive excessively large volumes of emails, with or without attachments, which can cause a disruption to the Network Infrastructure and Services provided to the Customer and to other Customers to which Daily.co.uk may supply the Services;
- send unsolicited (spam), offensive, indecent or abusive emails;
- send emails for the purpose of committing fraud, phishing, or with the intention of committing a criminal offence;
- use the Services in any manner to publish, link, or display unlawful material (as defined by English law and publication regulations or as defined by the laws and regulations of the Customer’s location, situated or resident) and any other material that are malicious, abusive, or which encourage acts of violence or terrorism, slander, defamation, or which are in breach of Daily.co.uk or any Third Party’s Intellectual Property Rights, or which aid the distribution of Computer Viruses or warez;
- send, transmit, make available, copy, retransmit, broadcast or publish (whether directly or indirectly) in whatever form any data, information or contractual rights, material or statement which infringes the Intellectual Property Rights or contractual or statutory rights of any Person or legal entity or the laws or statutory regulations relating to defamation, contempt, blasphemy, infringement of privacy or personal data rights and any equivalent or related laws in any territory in which they are or may be accessed or made available;
- use hosting storage for content that isn’t actively used and linked to within customer’s website, including, but not limited to backups of customer’s websites, backups of other computer systems, personal file transfers and personal file storage;
- re-distribute 3rd party software including, but not limited to, licensed software, free software, shareware, freeware, updates, patches, add-ons, limited or fully functional trials. Where 3rd party software is required to be distributed from the customer’s website, the customer will link to the original software vendor and/or a licensed download website;
- set any files or folders within their home folder to be world writeable. All file/folder permissions must be set with least-privilege and with respect to the sensitivity of the data contained within the file/folder;
- We reserve the right to suspend any website found to be in breach of this Acceptable Use Policy without notice.
iconinternet.co.uk offers unlimited, or unmetered, data transfer, on some of its products. As such, customers are responsible to ensure that excessive use of data transfer does not adversely impact the performance of Icon Internet’s network or server resources and equipment. In the circumstances where Icon Internet can demonstrate that any customer’s data transfer usage pattern has had a detrimental effect, Icon Internet will contact the customer to discuss alternatives to manage usage. In extreme situations, Icon Internet reserves the right to temporarily suspend services without notice until the situation is resolved or an alternative solution is agreed.
This page contains further information about the registrars responsible for governing top level domains, and includes links to further information, frequently asked questions and terms and conditions of use.
- Nominet – the registrar for all .uk domains.
- CentralNIC – the registrar for .uk.com, .uk.net, .gb.com, .gb.net, .de.com, .eu.com and .us.com domains.
- ICANN – the Internet Corporation for Assigned Names and Numbers is the official body governing .com, .net, .org, .biz, .info, .name, .mobi, .cc and .tv domains.
- EURID – the governing body for .eu domains.
- Tucows – one of our registrars for .com, .net, .org, .tv, .biz and .name domains.
- Mesh Digital – one of our registrars for .com, .net, .org, .tv, .biz and .name domains.
Nominet is the registrar for all .uk domains.
CentralNIC is the registrar for .uk.com, .uk.net, .gb.com, .gb.net, .de.com, .web.com and .us.com domains.
Internet Corporation for Assigned Names and Numbers (ICANN)
The Internet Corporation for Assigned Names and Numbers (ICANN) is the official body governing .com, .net, .org, .biz, .info, .name, .mobi, .cc and .tv domains.
EURID is the governing body for .eu domains.
Tucows is one of our registrars for .com, .net, .org, .tv, .biz and .name domains.
- OpenSRS (.com/.net/.org/.tv/.cc/.biz/.name) terms and conditions
- .tv Registration Agreement
- .cc Registration Agreement
- .co Registration Agreement
- .biz – Schedule B – Form of Registration Agreement
- .info – Schedule A – Form of Registration Agreement
Mesh Digital is one of our registrars for .com, .net, .org, .tv, .biz and .name domains.
Fair Usage Policy
The Customer accepts the following terms as part of their services:
Icon Internet believe that all users of the Internet should be responsible in their usage and how it affects other users. In the majority of cases problems occur with home users rather than business users.
Icon Internet broadband products are, as for all other ISPs, “contended” services in order to make them affordable. Although your connection is permanently on, contention means that the available bandwidth is shared by all customers active at a particular point in time. This has no effect on the average customer.
Please refer to the table below that shows amounts of typical activities that are achievable even at maximum contention rates (assuming contention applied as advertised at 50:1). Icon Internet ensure that their broadband service always operates below the maximum contention rates although congestion at a BT exchange, which is out of Icon Internet’s control, may result in slower speeds until BT upgrade their exchange.
Understanding the amounts of data that you may transfer in a month
|Activities that can be undertaken with 10GB of data transfer|
|Emails without attachments||7,500|
|Emails with attachments||1,000|
|Gaming at 128kbps (hours)||170|
|Watching a video (minutes)||600|
|Transferring digital photos (6m Pixels)||2,500|
|Hours of surfing||1,000|
We rely on our customers being fair in the way they use the Internet. Where we believe that a customers’ usage is excessive we will contact the customer to discuss how they can modify their usage to the benefit of all of our users.
All ADSL Broadband services from Icon Internet are sold based on fair usage. You can use your ADSL broadband connection as much as you like, all we ask is you are fair in your usage, ADSL is a service this is contended with other users (bandwidth is not dedicated to your connection alone instead it is theoretically shared in 50 users blocks) and if one person is using up all the bandwidth constantly then under the definition of the product it means that 49 other people have no bandwidth at all. In reality this is not quite the case, however all we ask is you are fair in your bandwidth usage.
This “fair usage policy” is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users then we reserve the right to ask you to reduce your broadband usage. If you need a 1:1 service and exclusive access to your bandwidth then you need a leased line, all the time you are using a contended service then you need to play fair with other users.
Generally, we would view data transfer of 60GB or more per month (as is a common limit with other ISPs) to be excessive and reserve the right to discuss this usage with the user concerned.
|Activities that can be undertaken with 60GB of data transfer|
|Emails without attachments||45,000|
|Emails with attachments||6,000|
|Gaming at 128kbps (hours)||1,000|
|Watching a video (minutes)||3,600|
|Transferring digital photos (6m Pixels)||15,000|
|Hours of surfing||6,000|
This does not mean your connection will be disconnected or impacted if you exceed this limit but we do the reserve the right to restrict usage that is considered to be excessive.
What happens if your usage exceeds the Fair Usage Policy guidelines?
If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage.
Icon Internet will not impose a usage cap on your connection, however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, either 50:1 or 20:1. You can still continue to download as much as you wish, however you will however have contention on the service -noticeable mainly at peak times.
If you usage then tails back down to a more reasonable level then the extra contention applied to your account will be removed. At no stage will an upper download limit on usage be imposed on any account.
Any elements provided by Icon Internet that are considered to be ‘Unlimited’ are subject to the same fair usage policy terms and customers are advised to take this into consideration before choosing any package that comes with such an allowance as payment by Direct Debit or Credit / Debit Card qualifies your acceptance of the order and is only reimbursable within the first 7 days cooling off period.